PART 2: TERMS OF SERVICE

Article 1 – Purpose and Scope

These Terms of Service apply to all seasonal rental booking requests made through BT CONSULTING, acting exclusively as an intermediary between partner agencies managing properties and tenants.

Any booking request implies unreserved acceptance of these Terms of Service.

Article 2 – Services Offered

BT CONSULTING offers a matchmaking service between partner agencies managing prestigious properties (chalets, villas, apartments) and clients wishing to make seasonal rentals.

BT CONSULTING works in collaboration with partner agencies specializing in luxury rentals, enabling us to expand the range of available properties and ensure quality service across all destinations.

Services may include: property search, connection with partner agency, concierge services.

Article 3 – Booking Request Process

The booking request for a property offered by BT CONSULTING follows these steps:

1. Discovery of properties operated by partner agencies on our platform.
2. Sending a non-binding booking request via the online form or by direct contact (email or phone).
3. Qualification and validation with the partner agency managing the property.
4. Sending of the booking contract issued by the partner agency.
5. Contract signing and payment directly with the partner agency.

BT CONSULTING reserves the right to refuse or not follow up on any request, in compliance with applicable regulations.

Article 4 – Price and Payment

Prices displayed on the platform are provided as indicative in euros (€) and may vary according to season, length of stay and additional services requested. Final prices are confirmed by the partner agency in the booking contract.

The total price communicated by the partner agency generally includes:

• Rental fee
• Service charges (if included)

Generally not included:

• Tourist tax (payable on site)
• Optional concierge services
• Security deposit (refunded after check-out inspection)

Article 5 – Security Deposit

A security deposit may be required by the partner agency for each booking. Its amount varies depending on the property and is specified in the rental contract issued by the partner agency.

This deposit is paid directly to the partner agency and refunded by them according to the conditions defined in the booking contract, generally within 15 days after departure, minus any restoration costs.

Article 6 – Cancellation by Client

Cancellation conditions are defined by the partner agency in the booking contract. Each partner agency applies its own cancellation policy, which will be clearly indicated before signing the contract.

As a general indication, cancellation policies typically include:

• More than 60 days before arrival: partial or full refund according to agency conditions
• Between 60 and 30 days before arrival: partial retention of amount paid
• Less than 30 days before arrival: full or partial retention according to agency conditions

Article 7 – Cancellation by Owner or Partner Agency

In case of cancellation by the owner, partner agency or unavailability of the property, the partner agency is solely responsible for offering an alternative solution or refunding amounts paid according to the conditions provided in the booking contract.

BT CONSULTING undertakes to assist the client in their dealings with the partner agency and to facilitate the search for an alternative solution if possible.

Article 8 – Tenant Obligations

The tenant agrees to:

• Occupy the premises peacefully and responsibly
• Not sublet the property
• Respect the maximum number of occupants indicated
• Report any damage or malfunction
• Return the property in the condition in which it was found
• Respect the internal regulations of the residence if applicable

Article 9 – Arrival and Departure

Unless otherwise stated in the contract, standard times are:

• Check-in: from 5:00 PM
• Check-out: before 10:00 AM

Arrangements may be possible upon request and subject to availability.

Article 10 – Complaints

Any complaint must be sent in writing to contact@myluxurycollections.com within 7 days following the end of the stay.

Article 11 – Insurance

The tenant must be covered by holiday civil liability insurance. The partner agency may require proof of insurance. BT CONSULTING disclaims any responsibility in case of theft, loss or damage to the tenant's personal belongings.

Article 12 – Limitation of BT CONSULTING Liability

As an intermediary, BT CONSULTING cannot be held responsible for:

• The execution of accommodation services by the partner agency
• The conformity of the property to descriptions provided by the partner agency
• Contractual disputes between the client and the partner agency
• Payments made directly to the partner agency
• Cancellation and refund conditions applied by the partner agency

BT CONSULTING liability is strictly limited to its role of connecting the client with the partner agency.

Article 13 – Force Majeure

BT CONSULTING cannot be held responsible for non-performance of its intermediary obligations in case of force majeure (natural disaster, pandemic, war, strike, etc.).

Article 14 – Applicable Law and Disputes

These Terms of Service are governed by French law. In case of dispute relating to the intermediary service provided by BT CONSULTING, an amicable solution will be sought before any legal action. Failing this, the courts of Paris will have sole jurisdiction.

For any dispute relating to the execution of the stay or the rental contract, the client must contact the relevant partner agency directly.

Article 15 – Mediation

In accordance with articles L.611-1 et seq. of the Consumer Code, the client may use the mediation service offered by BT CONSULTING free of charge for any dispute relating to the intermediary service. The designated mediator is accessible via the website: www.mediation-conso.fr